Refunds and Cancellation

If you are unhappy with FieldTilt for any reason, email hello@fieldtilt.com within 14 days of your first payment on a subscription and we will refund it in full. This applies to both monthly and annual plans.

We offer this because we would rather you left with your money than stayed feeling stuck. Refunds are processed back to your original payment method through Stripe and normally arrive within 5 to 10 working days.

Under the Consumer Contracts Regulations 2013 you normally have a 14 day cooling off period for digital services. Because FieldTilt gives you access immediately when you subscribe, that statutory right can technically be waived at the point of purchase.

We honour the 14 days regardless. Our policy above is offered voluntarily and in addition to your statutory rights, which are not affected by anything on this page.

Cancelling stops future payments. It does not automatically refund a payment you have already made, and you keep Pro access until the end of the period you have paid for.

You can cancel at any time from Manage billing in your account menu, which opens the Stripe billing portal. There is no cancellation fee and you do not need to contact us first.

Beyond the first 14 days we do not routinely refund a renewal that has already been taken, because you can cancel at any point before it and we give notice of upcoming annual renewals.

That said, we are a small operation run by a person, not a policy document. If a renewal caught you out, if you forgot to cancel, or if something genuinely went wrong, email us and we will sort it out fairly. We have no interest in keeping money from someone who does not want the product.

If the service is materially broken or unavailable for a sustained period, or if we close your account without good reason, we will refund the unused portion of what you paid without you having to ask twice.

Email hello@fieldtilt.com from the address on your account and say you would like a refund. You do not need to give a reason. We aim to reply within two working days.